Returns, Refunds & Cancellation
Refund Policy
- On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
- In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.
Return Policy
- For cancellations on the part of the Consumer, made 2 days prior to the start of the accommodation date, the fee shall be paid back to the consumer, with no charges; reservation cancellations not made in due time shall be subject to payment of 1-night stand.
- In case of a demand from the Consumer on changing the service, under the condition that this change is approved by Kingship Hotel, the Consumer is liable to pay immediately, as soon as his/her request of change is approved, the price difference between previous and actual service.
- Any medical conditions of the Consumer or his/her first-degree relatives, which coincide with the period of 10 days of his/her accommodation and prevent him/her to do so, shall be accepted as to cancel the reservation, under the condition that it is proved by an official medical report obtained from a fully equipped state hospital or by a justifying document in case of death; and except the obligatory taxes, duties and charges arising from similar legal liabilities and the fees paid to the third parties which can be documented but not possible to be taken back, the fee paid by the Consumer shall be paid back to him/her.
- Under these circumstances, medical reports and other documents shall be presented before the commencement of the service. In case the Consumer informs in writing that s/he shall take the accommodation which s/he missed the commencement date; Kingship Hotel shall be entitled to cancel all reservations and services in the name of the consumer after 24 hours.
- No price return is subject to the consumer in such cancellations.
- The Hotel accepts credit cards of VISA, AMEX, and MASTERCARD for payments; and preserves the right to withdraw a certain amount before arrival.
Payment Security
- It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.
Cancellation
- Please make advance reservation via telephone or book online to ensure room availability.
- Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
- Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
- The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
- The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.
- Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the hotel’s local currency.
